Privacy Policy
Amana Roots Counselling
Effective Date: June 15, 2026
Website: amanarootscounselling.ca

Amana Roots Counselling (“we,” “us,” “our,” or “Amana Roots”) is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, book appointments, participate in therapy sessions, or otherwise interact with our services.
We operate in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and the Personal Health Information Protection Act, 2004 (PHIPA) where applicable. As a Registered Psychotherapist (Qualifying) with the College of Registered Psychotherapists of Ontario (CRPO), Yasmeen Mohsin adheres to CRPO’s professional standards on confidentiality and privacy.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect
   We collect the following types of information:
   Personal Information you provide directly:

Contact details (name, email address, phone number, mailing address)
Demographic information (age, gender, cultural or ethnic background, where relevant to therapy)
Health and therapy-related information (reasons for seeking therapy, medical history, mental health background, session notes, intake forms)
Booking and payment information (appointment details, insurance information if provided, payment records)

Automatically Collected Information (via website):

Technical data: IP address, browser type, device information, operating system
Usage data: Pages visited, time spent on site, referral sources
Cookies and similar technologies (see Section 7)

Third-Party Information:

Information from our booking platform (Jane App) or secure video platforms.

We do not knowingly collect personal information from individuals under 18 without appropriate parental/guardian consent. Our services are primarily for adults.

2. How We Collect Your Information

Directly from you through website forms, emails, intake questionnaires, or during consultations/sessions.
Through third-party platforms such as Jane App (for scheduling and payments) and encrypted video conferencing tools.
Automatically through website analytics and cookies.

3. How We Use Your Information
   We use your information to:

Provide and improve psychotherapy services
Schedule and manage appointments
Communicate with you (e.g., appointment reminders, responses to inquiries)
Process payments and handle insurance verification (where applicable)
Ensure compliance with legal and professional obligations (CRPO, PIPEDA/PHIPA)
Analyze website usage for improvements (aggregated/anonymized data)
Protect the safety of clients and others where legally required

We limit collection to what is necessary for these purposes.

4. Sharing and Disclosure of Your Information
   Your information is kept strictly confidential. We do not sell your personal information.
   We may share or disclose information only in these circumstances:
   With Your Consent:

To third parties you authorize (e.g., sharing summary reports with other healthcare providers).

Service Providers:

Trusted third parties who assist us (e.g., Jane App, secure video platforms, payment processors, IT/hosting services). These providers are contractually obligated to protect your information and use it only for the services they provide.

Legal and Professional Requirements:

As required or permitted by law, including:
To prevent imminent risk of serious harm to yourself or others
Mandatory reporting obligations (e.g., child protection concerns under Ontario law)
Court orders, subpoenas, or regulatory investigations (CRPO)
Public health or safety emergencies

Business Transfers:

In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate protections.

We do not share session content with advertisers or for marketing purposes.

5. Data Storage and Security
   We take reasonable administrative, technical, and physical safeguards to protect your personal health information, including:

Encrypted storage and transmission
Secure, PIPEDA-compliant platforms for sessions and records
Access limited to authorized personnel only
Regular security reviews

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Client records are retained as required by CRPO standards and legal obligations (typically 10 years or longer as appropriate), after which they are securely disposed of.

6. Your Rights and Choices
   You have the right to:

Access: Request a copy of your personal information we hold
Correction: Request correction of inaccurate or incomplete information
Withdrawal of Consent: Withdraw consent for certain uses/disclosures (subject to legal and contractual limitations; this may impact our ability to provide services)
Deletion: Request deletion where permitted by law (subject to record-keeping obligations)
Opt-out: Of non-essential communications (e.g., marketing emails)

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe as required by law. There may be a nominal fee for certain requests.

7. Cookies, Analytics, and Tracking
   Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve functionality. You can manage cookie preferences through your browser settings. We do not use tracking for targeted advertising.
   We may use anonymized analytics tools to understand site usage.
8. International Transfers
   Our primary operations are in Ontario, Canada. If any data is transferred outside Canada, we ensure appropriate safeguards are in place.
9. Children’s Privacy
   Our services are not directed at children under 18. We do not knowingly collect data from minors without verifiable parental consent.
10. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date. We encourage you to review it periodically. Material changes will be communicated where feasible (e.g., via email or website notice).
11. Contact Us
    For any questions, concerns, or to exercise your privacy rights, please contact:
    Yasmeen Mohsin
    Amana Roots Counselling
    Email: info@amanarootscounselling.ca
    Phone: 647-474-1108
    We will address your inquiry promptly. If you have unresolved concerns, you may contact the Office of the Privacy Commissioner of Canada or the CRPO.