Billing and Payments

Billing and Payments Policy
Amana Roots Counselling
Effective Date: June 15, 2026
Website: amanarootscounselling.ca


This Billing and Payments Policy outlines the fees, payment processes, insurance information, cancellation policies, and related procedures for services provided by Amana Roots Counselling, operated by Yasmeen Mohsin, Registered Psychotherapist (Qualifying) (“we,” “us,” “our”).
By booking an appointment or receiving services, you agree to the terms in this policy, our Terms and Conditions, and Privacy Policy.

  1. Fees and Session Rates
    Current standard fees (subject to change with notice):

Individual Therapy Sessions (50 minutes): $140 CAD
Couple Therapy Sessions (50–60 minutes): $210 CAD

We offer a free 15-minute consultation to assess suitability and answer questions.
Sliding Scale Rates: Limited sliding-scale spots are available based on financial need and availability. Special rates may also be offered for those without insurance coverage. Please inquire during your consultation or via email.
Fees are reviewed periodically and may be adjusted. You will be informed of any changes before your next session.

  1. Payment Methods
    We accept the following secure payment methods:

Credit Cards (Visa, Mastercard, American Express)
Interac e-Transfer
ACH Bank Transfer / Wire Transfer
Other methods as supported by our booking platform (Jane App)

Payments are processed through our secure third-party booking platform, Jane App, which is HIPAA/PIPEDA-compliant.

  1. Payment Timing and Invoicing

Full payment is due at the time of booking or before the start of each session.
For insurance clients, you pay the full fee upfront and submit claims for reimbursement (we do not direct bill most plans).
Receipts/invoices are issued automatically through Jane App after each paid session and include all necessary details for insurance submission (provider name, registration number, service codes, etc.).

  1. Insurance and Reimbursement

Services provided by a Registered Psychotherapist (Qualifying) are eligible for coverage under many extended health benefit plans in Ontario that include psychotherapy or Registered Psychotherapist benefits.
We do not direct bill insurance companies. You are responsible for paying the full session fee and submitting claims yourself.
Coverage varies by plan. We strongly recommend you contact your insurance provider before starting therapy to confirm eligibility, coverage limits, and reimbursement rates.
If you need assistance verifying your benefits, please email us.

Note: Services may also be eligible under Health Savings Accounts (HSA) or similar plans where applicable.

  1. Cancellation, Rescheduling, and No-Show Policy

You must provide at least 48 hours’ notice for cancellations or rescheduling.
Cancellations with less than 48 hours’ notice or no-shows will be charged the full session fee.
The free 15-minute consultation may have a shorter notice requirement (e.g., 24 hours) — details will be provided at booking.
Repeated late cancellations or no-shows may result in the requirement to prepay future sessions or termination of services.

Exceptions may be made in cases of genuine emergencies (e.g., illness, family crisis) at our discretion.

  1. Refunds

Refunds are generally not issued for completed sessions or for cancellations made with insufficient notice.
In exceptional circumstances (e.g., technical issues preventing the session or our cancellation), a full or partial refund/credit may be provided.
All refund requests must be made in writing within 7 days of the session and will be reviewed on a case-by-case basis.

  1. Outstanding Balances and Late Payments

Any outstanding balance must be paid before future appointments can be booked.
We may charge reasonable administrative fees for processing overdue accounts.
Persistent non-payment may result in referral to a collections agency and/or termination of services, subject to professional and ethical obligations.

  1. Financial Hardship and Accessibility
    We are committed to making therapy accessible. If you are experiencing financial difficulty:

Discuss sliding-scale options during your consultation.
Inquire about availability of reduced-rate spots.
We may be able to provide resources for low-cost or publicly funded mental health support if therapy is not currently affordable.

  1. Changes to This Policy
    We may update this Billing and Payments Policy from time to time. Material changes will be communicated via the website and/or email. Continued use of our services after changes constitutes acceptance of the updated policy.
  2. Contact Us
    For questions about fees, billing, insurance, or payments, please contact us:
    Yasmeen Mohsin
    Amana Roots Counselling
    Email: info@amanarootscounselling.ca
    Phone: 647-474-1108
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